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Take the guesswork out of growing your SaaS
I'm Justin Hammond - I implement a combination of customer-led growth strategies uniquely built around your SaaS to grow your sales and reduce your churn.
Trusted by smart brands
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Hi, I'm Justin
The SaaS industry is booming, with fierce competition and a 500% increase in business SaaS tool usage since 2008.
Despite resources, many SaaS companies struggle to stand out and expand.
In a subscription-based world, every month is a chance for customers to assess your platform’s value, and 75% of users find it easier than ever to switch providers (Salesforce).
To survive, it's vital to deeply grasp customer needs and operationalize that understanding into scalable and outstanding growth strategies.
No one-size-fits-all strategy works; whether your SaaS is sales, marketing, product, or engineering-led, a customer-centric approach must become the base of it.
That’s where I come in.
Helping brands drive conversions, engagement, and sales
Boosting Yandex's content engagement from an average of 25K to over 350K views and engagements
Over doubling Book Like A Boss' new customer onboarding conversions from 16% to 35.59%
Increasing English Buzz's email open rates from %25.07 to %40.55 resulting in a %15 increase in monthly recurring revenue
Completely rebuilt Prosple's homepage and messaging from the ground up to drive a more than 5% increase in conversions
"We hired (and will continue to hire) Justin for a few projects and he continuously hit’s the ball out of the park. His work is outstanding and his communication on the projects are second to none."
Nachum Kligman, Co-Founder @BLAB
Enter Customer-Led Growth
Customer-Led Growth is a strategic approach that leverages customer insights to qualify and quantify customer value, then operationalize and optimize the end-to-end customer experience.
- Metrics
First we’ll do an in depth metrics review to understand your biggest growth obstacle and Critical Business Opportunity - this ensures we’re solving your biggest problem first in order to maximize your results.
2. Research
I research your customers. That includes surveys, interviews - the whole gauntlet. This is undoubtedly the most important step in the process. It also takes the longest and nothing happens without proper research first.
3. Strategy
I lay out your best custom growth strategy to increase conversions and reduce your churn. I’ll explain in detail how it works, why it works, and exactly what tasks both you and I are going to do to make it happen.
4. Implement
I get to work and depending on the strategy - you do too. This includes a whole series of tasks, processes, and updates designed to pull on any combination of growth levers: Attraction, Conversion, and Retention.
5. Iterate
Few things hit the mark the first time around. We’ll assess what’s working, what’s not working, and I’ll rapidly update and iterate on our strategy to make sure we’re seeing nothing but clean growth numbers across the board.
Wall of Love
Trusted by SaaS founders and team leaders all over. Here's what they had to say.
Working with Justin is such a pleasure. He immediately dove in to understand the nuances of my apps user signup and upgrade flow and crafted targeted emails that talk to the user at each stage of the process. Rather then just providing boilerplate templates, Justin took the time to explain his thought process and worked with me to tailor the emails to the app's unique use case. The effects were immediately measurable with increased user conversion.
Dani Waxman
Co-founder @RecallCue
We needed help with our Universal License product. Justin improved the page layout, subscription flow, and messaging. We're more confident. Customers understand our product better and are sticking around longer.
Justin was hands-on and understood our needs quickly. He's an incredible player for any team. Somehow... he just "gets it" very quickly :
Josh Brown
CEO @Softorino
Justin has brought a fresh perspective to our marketing strategy, which has resulted in us landing a number of podcast appearances and PR in places our target customers hang out. Justin has also been great with the tactical work - like crafting and refining landing page copy and tweaking guest posts. Highly recommend if you are looking to grow your Saas product.
Liam Smith
Founder @MealPro App
Justin is SO much more than JUST a marketer. We were still a small startup and hadn't ventured hard into email marketing yet. Justin built up our email-machine from scratch and unlocked an additional 3k/month in revenue in increased free-trial signups and conversions. He was also quick to respond and gave us additional strategies to improve site conversions. He's one of those gems who just extremely talented in a natural way and I would absolutely encourage anyone snag him for work before his rates go up which they inevitably will because he is absolutely killing it.
Andrew Shaker
Co-founder @Phone2
I can not say enough about his dedication, commitment and work ethic. He was there for my business when I had no idea what I was doing with my learning platform. He handled our entire marketing system.
Justin has so many amazing qualities you do not see this day and age and his passion and commitment for excellence is unsurpassed. Thank you Justin for everything you have done for CSA
Shannon Brinker
Founder @ACA
Justin was our lead marketing consultant at Yandex Praktikum. One of his most valuable strengths is his ability to quickly dig into a product or service, understand its core value proposition and translate that into a strategy that really connects with our target audience. Thank you, Justin, for the energy and high-quality work that you bring to the table. It's always great to collaborate with you on different projects.
Daniel Correa
Product Manager @Yandex
I got to be honest, I really didn't want to write this recommendation. The reason why is because when you find a secret treasure, you don't really want to make public where the treasure is as you want to keep it for yourself © We hired (and will continue to hire) Justin for a few projects and he continuously hit's the ball out of the park. His work is outstanding and his communication on the projects are second to none. He quickly grasps the tasks, and he won't be satisfied until he is happy with the work even if the client is already happy.
Justin gets my highest recommendation and I look forward to working with him over the long term.
Nachum Kligman
Co-founder @Bo
Ready to grow your SaaS?
You’re not just getting an extra pair of hands to lead your growth, you’re getting a strategic partner who can help you design a more effective, full-customer-journey marketing program increase your sales and retention.